This channel is open to employees, business partners, customers, and other stakeholders who wish to report concerns about working conditions, human rights, health and safety, ethics and anti-corruption, information security and privacy, suppliers, or related issues.
LD Carbon operates this programme in line with our internal rules on reporter protection so that you can report with confidence.
What you can report
Labour environment and human rights
Working hours and breaks / wages, allowances, leave / unfair treatment or discrimination / abusive instructions or workplace harassment / verbal threats, isolation, sexual harassment, etc. / child or forced labour / other worker rights issues
Work environment and occupational safety
Failure to follow safety rules or provide PPE / accidents or near misses / exposure to hazardous substances or unsafe conditions
Ethics, compliance, and anti-corruption
Offering or receiving improper gifts or entertainment / bribes or kickbacks / conflicts of interest / false reporting or document fraud / misuse of company assets / other breaches of ethics or compliance standards
Information security and privacy
Leakage of internal information / mishandling of personal data / breaches of security policies or suspected security incidents
Suppliers and supply chain
Unfair selection or evaluation of suppliers / unreasonable demands or abusive conduct toward partners / unfair contract or pricing changes / ignoring known human rights or safety issues at suppliers / illegal conduct in the chain / other unfair trading practices
※ Reports may be excluded from investigation if they fall under the following:
- Demanding special treatment or reporting in bad faith
- Defaming someone with false claims or one-sided allegations
- No concrete description of conduct, subject, or method
- Purely private matters the company cannot address
- Malicious reports without reasonable basis
How to submit a report
LD Carbon accepts grievances through several channels. You may report with your name or anonymously. We keep your identity and the report confidential and do not retaliate for good-faith reporting. Reports are routed to the appropriate function; complex matters may involve multiple teams. We aim to handle reports fairly and effectively.
Online, fax, and email
- Visit the LD Carbon website and use GRIEVANCE > Speak Up line
- Fax: +82-2-6953-6980
- Email: kr.han@ldcarbon.co.kr
Mail or in person
- By post or visit: 921 Ace Tower, 174-10 Jagok-ro, Gangnam-gu, Seoul, Korea — Strategy Team (update if your EN site uses a different address)
Process
After your report is received, we may contact you via the email address on file if we need more information. If you left contact details, we may reach out during the review. If a matter is found not to be substantiated or not within scope, we may close it and inform you where appropriate. Cases typically move through intake review, preliminary review, full review, and closure, with a target of about three months; complex or external matters may take longer. We may close matters that do not meet investigation criteria and explain why. Closed cases may be reopened when there is good cause.
1. Intake review
We check whether the matter is in scope, confirm receipt where applicable, and explain the next steps within the communicated timeframe.
2. Preliminary review
We gather relevant information and perform initial fact-finding; we may request additional documents or clarification.
3. Full review
Where needed, we conduct interviews, analyse evidence, and involve relevant functions.
4. Closure
We decide on appropriate measures and communicate outcomes to those who need to know, subject to confidentiality.
Protection of reporters
- ① We do not tolerate retaliation against anyone who reports in good faith through proper channels.
- ② If you believe you suffered retaliation, you may ask the responsible team for protection and corrective action; we act promptly to limit harm.
- ③ Your identity and the report are not disclosed externally without your consent, subject to law; we apply strict confidentiality controls.
- ④ People who cooperate in an investigation (statements, documents) receive a similar level of protection.
- ⑤ Even where misconduct occurred, voluntary disclosure may be considered under internal policies when determining accountability.