※ Please contact us at any time with questions or concerns.
Labour environment and human rights
Working hours and breaks / wages, allowances, leave / unfair treatment or discrimination / abusive instructions or workplace harassment / verbal threats, isolation, sexual harassment, etc. / child or forced labour / other worker rights issues
Work environment and occupational safety
Failure to follow safety rules or provide PPE / accidents or near misses / exposure to hazardous substances or unsafe conditions
Ethics, compliance, and anti-corruption
Offering or receiving improper gifts or entertainment / bribes or kickbacks / conflicts of interest / false reporting or document fraud / misuse of company assets / other breaches of ethics or compliance standards
Information security and privacy
Leakage of internal information / mishandling of personal data / breaches of security policies or suspected security incidents
Suppliers and supply chain
Unfair selection or evaluation of suppliers / unreasonable demands or abusive conduct toward partners / unfair contract or pricing changes / ignoring known human rights or safety issues at suppliers / illegal conduct in the chain / other unfair trading practices
※ Reports may be excluded from investigation if they fall under the following:
LD Carbon accepts grievances through several channels. You may report with your name or anonymously. We keep your identity and the report confidential and do not retaliate for good-faith reporting. Reports are routed to the appropriate function; complex matters may involve multiple teams. We aim to handle reports fairly and effectively.
Online, fax, and email
Mail or in person
After your report is received, we may contact you via the email address on file if we need more information. If you left contact details, we may reach out during the review. If a matter is found not to be substantiated or not within scope, we may close it and inform you where appropriate. Cases typically move through intake review, preliminary review, full review, and closure, with a target of about three months; complex or external matters may take longer. We may close matters that do not meet investigation criteria and explain why. Closed cases may be reopened when there is good cause.
1. Intake review
We check whether the matter is in scope, confirm receipt where applicable, and explain the next steps within the communicated timeframe.
2. Preliminary review
We gather relevant information and perform initial fact-finding; we may request additional documents or clarification.
3. Full review
Where needed, we conduct interviews, analyse evidence, and involve relevant functions.
4. Closure
We decide on appropriate measures and communicate outcomes to those who need to know, subject to confidentiality.
State who was involved, what was offered or demanded, dates and locations, and how it relates to evaluation or business awards. Attach evidence (messages, transfers, receipts) if you can.
*Attachments: bank records, message logs, venue names, etc.
List concrete incidents with dates, places, and witnesses. Describe how your work was affected.
*Attachments: emails or messages to the manager, if any
Explain the relationship or transaction, roles of the people involved, and why it may violate policy or law. Name others who can corroborate if known.
*Attachments: documents about the third party or transaction
Describe the incident timeline, who was informed, what was reported upstream, and what was concealed. List witnesses.
*Attachments: photos or records from the incident
Explain the suspected breach (e.g. altered certificates, unsafe practice), approximate period, product or service, and known contacts on both sides.
*Attachments: test reports, correspondence, or other proof
